Complaints & Feedback
Your experience matters to us. If something goes wrong — or you simply have feedback — we want to hear it, and we take every complaint seriously.
Complaints go straight to management
Complaints are handled directly by the owner of Surge Loans NG — not a call queue. The fastest way to reach us is WhatsApp.
WhatsApp: +234 803 581 3276 · Email: info@surgeloansng.com
Our commitment: we acknowledge and respond to every complaint within 48 hours.
What happens after you complain
- 1
You report it
Send us the details on WhatsApp or by email. Tell us what happened and your loan reference if you have one.
- 2
We acknowledge
We acknowledge every complaint and respond within 48 hours.
- 3
We investigate & resolve
We review the issue fairly, keep you updated, and tell you the outcome and what we will do about it.
Prefer to visit?
Suite 36, Purple Stone Plaza, Apo Resettlement, opposite Fish Market, Abuja 900104, FCT.
Mon – Fri, 9:00 AM – 5:00 PM.
Surge Global Resources (RC: 1687675). We keep a record of every complaint and its resolution as part of our commitment to fair, transparent lending.